שאלות ותשובות

How to Make a Purchase

To purchase a product, search for the desired item using the search box or product categories. Click on the product to go to the product page, select the quantity and size if necessary, and click the "Add to Cart" button. Then, go to your shopping cart and click "Proceed to Checkout." Follow the required steps to complete the purchase.

What are the payment options on the website?

We accept payments via credit cards (Visa, MasterCard, American Express), debit cards, and PayPal. You can also choose to pay with our gift vouchers or with cash upon delivery, if the service is available.

What is the delivery time for my order?

We aim to ship orders within 8-15 business days. The total delivery time is between 8-12 business days, depending on the shipping area. If there are any delays, we will update you as soon as possible.

How can I track my order?

After we ship your order, you will receive an email with tracking details. You can track your order via the link included in the tracking message on the courier company’s website.

What is your return and exchange policy?

Yes, we accept returns and exchanges within 30 days of receiving the product. The product must be in new condition and in its original packaging. For more information on the return and exchange process, please refer to our return and exchange policy on the relevant page of our website.

How can I contact customer service?

You can contact our customer service via WhatsApp at 054-2857941 or by filling out the contact form on our website. We are available Monday through Thursday from 9:00 AM to 6:00 PM.

Can I change the details of my order after placing it?

If you wish to change details of your order, please contact our customer service as soon as possible after placing your order. We will try to accommodate your request depending on the status of the order.

What should I do if the product arrives damaged or incorrect?

If you received a damaged or incorrect product, please contact us as soon as possible with your order details and pictures of the damaged or incorrect item. We will arrange for an exchange or a refund according to our policy.

Do you offer discounts for bulk purchases?

We offer discounts for bulk purchases at our discretion. Please contact our customer service for more details and customized quotes.

Is the website accessible?

We strive to ensure that our website is accessible to all users and complies with accessibility requirements under Israeli law. For more information on accessibility adjustments, please refer to our accessibility statement.